About + FAQ
Hello friends!
I'm Brittanie. I'm a teacher and owner of The Cutesy Class, LLC. I decided to create my own shop when I realized how much I love teacher tees! I am so thankful for all of the opportunities that I've gotten and all of the friends I've met through this journey. I feel so lucky every time I see an amazing teacher in one of my designs.
Please read the FAQ's below for the answers to any questions. If they are not answered, please e-mail me at brittanie@cutesyclass.com
With joy,
B
FAQ's:
How does the sizing of Cutesy Tees run?
Majority of the t-shirts are Canvas brand. They are unisex and run pretty true to size. I recommend checking out the sizing chart on the shirt pages and comparing them to a unisex t-shirt that you have at home.
When will my order ship?
Along with running The Cutesy Class Shop, I am a full time teacher. Tees are made to order. With that being said, orders will typically take about one week to be shipped out, but can take up to 2 weeks depending on the volume of orders. Larger orders take more time to ship. If you are ordering for a special event, please order with at least 2 weeks in advance!
There is a problem with my order, what do I do? (It is damaged, I received the wrong size/product)
If your order comes damaged, please reply with photos of the shirt and specific details of the issue and include the tag and your receipt in your photo. If you have received the wrong size/product, please do the same. This will help expedite the process of getting your order corrected. Once I have this, I will send a new one out to you as soon as possible.
My shirt doesn't fit, can I exchange?
Please check out the sizing guide for each shirt ahead of time. As stated above, I am working full time and am not able to exchange shirts at this time.
What are the care instructions for the tees?
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print. Follow these instructions so that you can wear your tees again and again!
My tracking information says delivered, but I don't have my order!
Majority of orders ship through USPS. If there is an issue with the shipping of your order, please report the issue with USPS, then e-mail me about it. It is challenging for me to get in contact with USPS about multiple orders, but I try to accommodate these issues as much as I can.